top of page

Spa Etiquette

Spa Arrival

Arriving late may make it necessary to limit time for your treatment so the next guest is not delayed. Please arrive at least fifteen minutes before the scheduled time to check in and prepare to enjoy your treatment.


Spa Environment

Your spa environment is one of tranquillity and relaxation. Please respect all spa guests' right to privacy and serenity.

All family members under 16 years of age must be accompanied by an adult and are not permitted to use the plunge pools and open facilities.

Please turn off cellular phones on arrival at The Spa.

Health Matter

Please communicate health conditions such as high blood pressure, allergies, pregnancy or any other health related concerns you may have when making your appointment.


We do not recommend the consumption of alcohol before or directly after spa treatments.

Please consult your doctor before using the spa heat and water facilities or exercise equipment if under medical supervision or if you are taking medication.


For Mom's to be, we have specifically designed treatments to care for both of you. Please allow our therapists to guide you in selecting which treatments are most suitable for you during this special time.

We recommend that you drink lots of water after your spa treatment to help accelerate the elimination of toxins.


We provide a secure place to store your personal items inside the spa locker rooms. However, we do not assume any liability for personal items and recommend you leave valuables in the safe in your hotel room or suite.

Cancellation Policy

The treatments you select are reserved especially for you. Guests will be charged a 1OO% cancellation fee for treatments cancelled less than 24 hours from the scheduled appointment time.

Refunds and Returns

Treatments and packages are non-refundable, non-transferable and may not be exchanged for other treatments. For hygiene reasons products purchased may not be returned or exchanged.

bottom of page